Your transportation needs are supplied through our partner, Modivcare.
Servicios de transporte (casos que no sean de emergencia)
Blue Cross and Blue Shield of Texas can help you get a ride to your health care appointments as part of our servicios con valor agregado (VAS, en inglés).. CHIP, STAR and STAR Kids plan members all have access to this VAS. <CHIP doesn’t have NEMT benefits, they only have VAS– need to figure out how to say this…>
STAR and STAR Kids members have non-emergency medical transportation (NEMT) as a covered benefit through Texas Medicaid. NEMT is provided by ModivcareTM. STAR and STAR Kids members must request a ride through NEMT before they request a ride as a VAS. Learn more about transportation benefits for STAR and STAR Kids <link to benefits transportation page>.
How do I get VAS transport benefits?
All BCBSTX Medicaid and CHIP members have the option to use the transportation VAS. With this VAS, you can get a free ride to approved services that not covered by Medicaid, including:
- Eventos y reuniones para asegurados de BCBSTX
- Clases de salud aprobadas
- Dialysis, diabetic screenings or therapy
- A covered service where the parent needs to bring more than one child
We can send a wheelchair van if you need it. Just let us know what type of help you will need when you call to book a ride.
Members can get help finding a ride, a place to stay and meals for doctor visits that are at least 75 miles away from home. Los traslados que no son de emergencia, los hoteles y las comidas se deben programar con una anticipación de, al menos, tres días. Necesita aprobación previa.
Consulte el para recibir más información.
Llame al 911 si necesita traslado de emergencia. (You do not need an okay from BCBSTX in the event of an emergency.)
Note: All rides need to be approved. Transportation is for members who have no other way to get to a doctor. Esto significa que no pueda caminar, utilizar transportación pública o conducir. If you can take yourself to the doctor, you must do so. Value-Added Services may have restrictions and limitations. For a complete list of limitations, please refer to the Member Handbook for your plan.
Programar un traslado
Aplicación Modivcare
Busque "ModivCare" en la tienda de aplicaciones móviles. Descargue la aplicación y úsela para todas sus necesidades de traslado.
Llame a ModivCare
Llame al menos 3 días antes de que necesite el traslado. (TTY/TDD: 711)
Llame al 1-866-824-1565
Confirme su traslado
Llame o consulte su aplicación móvil 2 días antes.
Preguntas frecuentes
A continuación se incluyen algunas preguntas frecuentes sobre el transporte.
¿Tiene preguntas?
To find out more about transportation services or what your plan covers, call the BCBSTX Customer Advocate Department for your plan.
- CHIP and STAR, call 1-888-657-6061.
- STAR Kids, call 1-877-688-1811.
ModivCare es una compañía independiente que tiene un contrato con Blue Cross and Blue Shield Texas para prestar servicios de transporte a los asegurados con cobertura a través de BCBSTX.
BCBSTX no realiza aprobaciones, representaciones o garantías con relación a los proveedores externos ni a los productos y servicios provistos por estos.