No corra el riesgo de perder su cobertura
La mejor manera de proteger sus beneficios de Medicaid o CHIP es asegurarse de que Texas Health and Human Services Commission (HHSC) tenga su información de contacto más actualizada.
Elija su cobertura
Learn more about the plans Blue Cross and Blue Shield of Texas offers. Discover which option is right for you.
Cobertura CHIP
La cobertura CHIP y el programa CHIP Perinatal están disponibles para los niños (de 18 años o menos) y las mujeres embarazadas que no sean elegibles para Medicaid.
Cobertura STAR
The STAR program is for people who qualify for Medicaid. It is for those who are pregnant, have limited income, are newborns or get cash assistance such as Temporary Assistance for Needy Families (TANF).
Cobertura STAR Kids
The STAR Kids program provides Medicaid services for children and youth (age 20 and younger) with disabilities. BCBSTX serves these members in both the Travis and Central Service Areas.
Para denunciar fraude, despilfarro y abuso
We are part of the Inspector General Integrity Initiative. BCBSTX partners with the Office of Inspector General (OIG) to fight fraud, waste and abuse in the state's Medicaid program. Visite el sitio web del to learn more. You can call the OIG Fraud Hotline at 1-800-436-6184. Also learn more about Cómo reportar un fraude.
Learn About Your Member Benefits
Check below to find out more about your plan.
Also check out the <link to Fall 2026 LifeTimes that will feature all the notices starting on page 1 of the PDF> for plan updates.
Contact the Customer Advocate Department to ask for a hard copy of the Member Handbook. There is no charge. It will be mailed within 5 business days.
Comuníquese con nosotros
Departamento de Servicio al Cliente
If you have questions about your plan, finding a provider, accessing covered services and more, we can help. Call the Customer Advocate Department number for your plan.
CHIP and STAR, call 1-888-657-6061.
STAR Kids, call 1-877-688-1811.
Coordinación de servicios
¿Necesita ayuda para administrar su atención médica? A service coordinator can work with you to plan your doctor visits, arrange home care, and much more. Call the Service Coordination number for your plan.
CHIP and STAR, call 1-877-214-5630.
STAR Kids, call 1-877-301-4394.
Nuestro horario de atención es de lunes a viernes, de 8 a. m. a 5 p. m., hora del centro. Puede hacer lo siguiente:
- Speak with someone in English or Spanish
- Request interpreter services.
- Leave a voicemail outside of our normal business hours, including weekends and holidays.
- In an emergency or crisis, call 911 or go to the nearest hospital emergency room.
Más formas de comunicarse con nosotros
Find other important phone numbers to get help now. Go to Contact Us <link to Contact Us page>.
Learn how to ask for information in alternative formats <link to Alternative Formats page>.
In an emergency or crisis, call 911 or go to the nearest hospital emergency room.
National Committee for Quality Assurance (NCQA)
NCQA evaluates health plans and the care that they provide to their members. They identify health care organizations that are run in ways that make care better. BCBSTX is proud to have earned NCQA accreditation for our CHIP, STAR and STAR Kids plans.