Behavioral Health, Wellbeing Resources for Employees During Stressful Times

21 de mayo de 2020

Applies to: Large and national accounts, and self-funded (ASO) groups

Your employees are likely facing significant stress levels associated with the COVID-19 pandemic. Whether it's fear and anxiety about the disease specifically or the financial and emotional stress that social isolation places on stay-at-home communities and essential workers still on the front lines, the impact is real.

Estamos a sus órdenes.

As part of members' medical benefits, they likely have access to behavioral health care. Members can contact their primary care provider for help or use Provider Finder^® to look for behavioral health providers to help them. They can also call the customer service number on their ID card for more assistance. Members can be connected with a behavioral health representative who can help them find available resources and/or locate an in-person or virtual provider.

Now is also a good time to remind employees about Employee Assistance Programs you provide.

Behavioral Health and Wellbeing Resources

These resources are designed to help your employees at every level of their care needs. We know these times can very taxing emotionally; we see the same in our own employees. But we believe the resources below can be excellent aids in helping ease or overcome the anxieties that many employees are feeling. Permítanos ayudarle.

Here are but a few resources your employees may use:

• 24/7 Nurseline: Registered nurses are available to members to answer general health questions and guide members to the appropriate level of care. Call the Nurseline* at 800-581-0368. 
  
  
• Virtual visits**: Members can easily schedule an online or telephonic visit with an in-network physician, including behavioral health providers and online counseling, without having to leave the comfort of their homes. They may also access your Virtual Visits benefit** provided by Blue Cross and Blue Shield of Texas (BCBSTX) and powered by MDLIVE. 
  
  
• Digital Health Programs: Our vendors provide digital coaching and management solutions to help reduce risks involved with costly chronic diseases, such as musculoskeletal issues, diabetes prevention and management, hypertension, and weight management, in the comfort of the members’ home. These programs and coaches may also provide additional support related to condition management and COVID-19 concerns. For more information, see our March article: A Modern Approach to Health and Wellbeing.
  
  
• Well onTarget^® Fitness Program: Many fitness facilities have temporarily closed during the pandemic. Tivity Health^TM, which administers the Fitness Program, emailed all current members to offer different membership options that can help them keep them active and fit. Exercise can be a great stress reliever. 
  
  
• LifeTimes^TM newsletter/Connect Community: Our monthly newsletter provides timely articles that can help members cope with stressful situations. To receive the newsletter, employees just need to register for Blue Access for Members^SM. And our Connect community, with a library of articles, is an excellent place to send employees to get helpful ideas and resources on how to deal with stress - whether it is associated with the virus or life in general. Here's an article that might help: New Work Life Making You Stressed?
  
  
• Centers for Disease Control & Prevention: The CDC provides updated information on the disease and closely related topics, such as daily life and coping.

Más recursos

• Livongo^®: One of our digital partners, Livongo^®, which provides diabetes and hypertension programs, is offering a COVID-19 specific version of its myStrength digital behavioral health resource. This self-service tool is now available to our members and their family and friends during the pandemic.
  
  Members and visitors to our COVID-19 website can access myStrength for free through July 31. It is available to all members and visitors, regardless of whether your company participates in other Livongo programs. Here's a flier you can share with your employees.
  
  
• Naturally Slim^®: A digital partner that provides weight-loss and metabolic syndrome services, Naturally Slim has created an employer toolkit with resources to help members stay engaged with the program and offer guidance about healthy activities during the pandemic.
  
  On its Now is the Time website, you’ll find materials to share with employees that cover topics ranging from managing stress and anxiety to creating healthy sleep habits to creating structure while working from home.
  
  If you are interested in distributing the collateral and would like Naturally Slim to help coordinate that, please contact your BCBSTX account executive.

Estamos a sus órdenes

These are but a few of the many ways we're here to assist you in helping your employees through these difficult times. Please contact your account executive to assist you with any of our resources that could support your endeavors and help you navigate this new reality.

 

*Es posible que la enfermería telefónica 24/7 con servicio bilingüe no se encuentre disponible para todas las coberturas. Repase el certificado de beneficios para obtener más detalles.

**Virtual Visits or telehealth may not be available on all plans. Virtual Visits and telehealth are subject to the terms and conditions of your benefit plans, including benefits, limitations and exclusions. El servicio médico que no es de emergencia en Montana incluye consultas solo de audio y por video interactivo en línea. El servicio médico que no es de emergencia en Nuevo México está restringido a consultas por video interactivo en línea. Los servicios médicos que no son de emergencia en Arkansas y Idaho se limitan a una consulta inicial por video interactivo en línea. También pueden aplicarse otras normas o limitaciones estatales.

MDLIVE es una compañía aparte que opera y administra el programa de consultas virtuales de Blue Cross and Blue Shield of Texas. MDLIVE es el único responsable de sus operaciones y de las de sus profesionales médicos contratados. MDLIVE funciona conforme a las regulaciones estatales y puede no estar disponible en ciertos estados. MDLIVE no es un producto de seguro ni un centro de surtido de recetas médicas. MDLIVE no garantiza el surtido de una receta médica. MDLIVE no receta sustancias controladas por la Administración para el Control de Drogas (DEA, en inglés), medicamentos no terapéuticos ni algunos otros medicamentos que pudieran ser nocivos ante el potencial de que las personas abusen de su uso. Los médicos de MDLIVE se reservan el derecho a negar atención médica por posible mal uso de los servicios.

Livongo es una compañía independiente que presta servicios de manejo de enfermedades crónicas a los asegurados con coberturas de Blue Cross and Blue Shield of Texas. Livongo se hace responsable únicamente de los productos y servicios que ofrece.

myStrength es un sitio web de salud mental independiente patrocinado por Livongo. Usted manifiesta que está accediendo y usando voluntariamente los recursos disponibles en este sitio y acepta que Livongo pueda proporcionar a Blue Cross and Blue Shield of Texas el número total de individuos que accedieron al enlace al sitio web. Estos recursos están disponibles para todos los asegurados, independientemente de cualquier otro servicio provisto por Livongo y más allá de si su cobertura médica brinda acceso a algún otro servicio de Livongo.

Naturally Slim is an independent company that provides Metabolic Syndrome Management to members with Blue Cross and Blues Shield of Texas. Naturally Slim is solely responsible for the products and services that it provides.