Account Management FAQs

Welcome! You are going to want to learn about your plan, find out what doctors, hospitals and pharmacies are in your plan’s network, and understand how we’ll keep you in the know about your coverage. 

The first stop is Blue Access for Members℠, our member portal for secure, online access to everything you. Sign up for your personal BAM account by clicking the Log In or Sign Up link on our espanol.bcbstx.com homepage or go to mybam.BCBSTX.com.

Within days of your application being accepted and your first premium payment being paid, you will receive a welcome letter from BCBSTX that includes your member ID number and group number. Los proveedores de servicio de salud y las farmacias pueden usar esta información para verificar su cobertura hasta que reciba su tarjeta de identificación de asegurado. Su tarjeta de identificación se enviará por separado de inmediato.

You’ll find your policy information in your BAM account once your plan is in effect.

You'll want to set up your preferences to let us know whether you want us to send your bills, explanations of benefits and other plan documents by email, text or mail. There are 3 ways to update your communication preferences.

1. Vaya al Update Your Preferences page  .
2. Text CONTACTTX to 33633 for a link.*
3. Abra la aplicación de BCBSTX y vaya a Configuraciones.

*Pueden aplicarse cargos por mensajería y datos.

You may have received this message when trying to sign up for online access to your account for several reasons. 

• If your first premium payment hasn't processed, your policy isn't in effect yet. That means your online account may not have been set up yet. Wait a day or two and try again.
• Muchas veces, la información ingresada puede no coincidir con los datos de nuestro sistema. Have your group and member ID numbers handy when you register. Ambos números se pueden encontrar en su carta de bienvenida y tarjeta de asegurado.
• There is also a chance that the online system is having problems. Wait a bit and try again. System problems are usually corrected in a few hours or less.

You can also troubleshoot using the Login Issues FAQs.

Members can receive Explanation of Benefits (EOB) statements and other plan information in Spanish. You can choose your language preference for your communications with us after you log in to your account. Select Profile then Preferences then Language Preferences to select the best language for you for written and spoken communication.

You can also use our un formulario en línea to update your preferences without having to log in. You'll need to enter your name, date of birth and your member ID number. This number is on your member ID card.

También disponemos de los siguientes recursos para los asegurados que hablan español:

• Provider Finder^® in Spanish - Busque profesionales médicos que hablen español en su área.
• Aplicación BCBSTX - Acceda de manera fácil a la información protegida de su seguro de gastos médicos desde su dispositivo móvil. La aplicación se abrirá en español si el idioma del equipo está configurado en español.

If you’re having trouble accessing your account using BAM, there are helpful tips for you on our Login Help page.